Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

General

What is BEloved Prints?

BEloved Prints is an online store offering thoughtfully designed, made-to-order products created to bring joy, personality, and meaningful moments into everyday life. Every item is produced specifically for you after your order is placed.

Where are you located?

BEloved Prints operates as an online store, allowing us to serve customers worldwide through our trusted production and shipping partners.

Orders

Can I change or cancel my order?

Because our products are made to order, production begins shortly after your purchase.

If you need to change or cancel your order, please contact us immediately at claguilar1987@outlook.com. While we'll do our best to help, we cannot guarantee changes once production has started.

How can I check my order status?

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

Production & Shipping

How long does it take to make my order?

Most orders are produced within 2–5 business days before they are shipped.

During holidays or busy shopping seasons, production may take slightly longer.

How long does shipping take?

Estimated delivery times are:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Europe: 5–10 business days

  • Australia & New Zealand: 5–12 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary depending on the shipping carrier and destination.

Do you ship internationally?

Yes! We proudly ship to many countries around the world.

Shipping availability and rates are calculated during checkout.

My tracking hasn't updated. What should I do?

Tracking information may take up to 48 hours to update after your package has been shipped.

If your tracking has not updated after several days, please contact us and we'll be happy to assist.

Returns & Refunds

Do you accept returns?

No. Because every item is made specifically for each customer, we do not accept returns or exchanges.

When can I receive a refund or replacement?

We offer refunds or replacements only if:

  • Your item arrives damaged or defective.

  • You receive the wrong product.

  • Your package is confirmed lost in transit by the shipping carrier.

Please contact us within 7 days of delivery (or the expected delivery date for lost packages) and include your order number along with photos if applicable.

Products

Why may my product look slightly different from the photos?

Small differences in color, print placement, or appearance may occur due to monitor settings, lighting, printing methods, and the manufacturing process.

These minor variations are normal and are not considered defects.

Are your products good quality?

Yes. We work with trusted production partners who use high-quality materials and professional printing techniques to create products that are made to last.

Every item is produced only after your order is placed.

Payments

What payment methods do you accept?

We accept secure payment methods available through Shopify:

  • PayPal

Available payment methods may vary depending on your country.

Contact

How can I contact BEloved Prints?

We're always happy to help.

Email: claguilar1987@outlook.com

We typically respond within 24–48 business hours during business days.